Frequently Asked Questions

Shipping

Orders are mailed within 1-3 days after being placed. We mail via USPS in a simple white envelope.  We cannot guarantee a certain day at which the letter is to arrive, so please order accordingly.

USPS delivers mail Monday-Saturday. If ordering past 8 am EST on a Friday, your note will be mailed the following Monday.

We currently only ship with North America (US and Canada)

So what is this thing?

Is this really just an index card in an envelope?
Yup. We are mailing a simple index or brown card stock card with a "Be Nice To" message that is handwritten on the card to the recipient of your choosing. It is mailed in a plain white or brown envelope and the return address is our own address.

 What do I write on this thing?

That's really up to you. Most of the messages people send are just simple ones saying something like "Hey there....Be Nice to..and then whatever you want to put there....maybe it's mom, dad, healthcare workers, a co-worker, dogs, dinosaurs, people, yourself, mountains, oceans, doctors, lawyers, police, monsters, strangers, customers......Whatever you want to put there. Some people write "Thank you for...Being nice to....." then whatever you are thanking someone for. Maybe it's to inspire someone. Maybe it's to make someone think. Maybe it's to make them laugh. Up to you.

Do you put a receipt or anything in the envelope?

No, we never include any proof of purchase/receipt in the envelope that the recipient will get.

Do you include who the note is from on the card?
That is up to you! The orders can be anonymous or not. We will never show your shipping address as the return address. It will only show our shipping address and the recipient's on the envelope. We will also never show your email. That is why it is very important to enter YOUR email and the RECIPIENT'S shipping address at checkout. If you want the person to know that it was from you, simply write your name in the message. For example "Love, Jenny."

What type of message can I send?
We allow all sorts of fun messages! Most people tend to keep it simple with a short and sweet "Be nice to...." message. We allow pretty much anything, including profanity. However, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. In this instance, we will either cancel your order or ask you to change your message.

Can I edit my message after submitting?
Right now we are not able to edit the message after submitting.

Can my message be anonymous?
Yes, it can! If you would like the message to be anonymous, simply do not give any clues that the note was from you. Meaning, do not type your name on the message! Just leave it "anonymous." Please note that we do not send harassing, threatening, hateful messages. We read every message and will ask you to change it if we think it is not a friendly message. If someone emails us feeling harassed by a note they received, we may reveal your identity to avoid conflict with ourselves and the receiver.

Do you do drawings?
We do not do drawings. We're not really artists, just folks who love sharing a fun message of being nice to whoever, or whatever it is you want.

Who's address and email do I enter at checkout?
At UBENICETO, we love sending notes to other people. So please enter the RECIPIENT'S shipping address, so that the note card can go to them (Unless you are sending a note card to yourself, which is fine!) Also, please enter YOUR email on shipping information. If you enter the recipient's email in the shipping information, then they will get the order confirmation email and know that you are sending them a note card. You don't want to ruin the surprise!

Where do I enter the message I want on the note card?
In the checkout process there will be specific fields to fill out for use on the note card.

How many words can I fit on the card?
Each of the fields will have a limit you will see in the checkout process.

*** Please note that we do not process orders if they include threatening messages or images that will scare or harass people. If someone emails us saying that they feel threatened by your message or image and demands to know who sent them a potato, we may reveal your identity. This is on a case by case basis.


Contact us

Contact us at brian@ubeniceto.com